Grievance Redressal Mechanism 15-Day Mandatory SLA

Lodge a Formal Appeal / Grievance

If your application was rejected or you have experienced an issue with license verification, eligibility scrutiny, or computerized balloting, you have the statutory right to file an appeal.

Application Number (If applicable)

Complainant Full Name *

Complainant CNIC (13 digits) *

Contact Phone Number *

Email Address

Grievance Nature / Classification *

Subject / Brief Summary *

Detailed Grievance Description *

Supporting Document / Evidence (Optional) Attach valid driving license scan, domicile copy, or relevant proof (PDF/JPG/PNG max 4MB).

Grievance Redressal SLA Guarantee:

Under the Khyber Pakhtunkhwa Urban Mobility Authority (KPUMA) statutory framework, all filed appeals are assigned a tracking ticket (GRV-xxxx) and investigated with an official decision dispatched within a strict 15-day resolution SLA.

Already have a ticket? Track Here →